Deleting the account and the data

From the app (the fastest way)

1. Open Visicatch and sign in (if the session has expired).
2. Go to Profile → Account → Delete account.
3. Confirm. The account and the related data are deleted immediately.

For security, deletion requires a recent sign-in: if the app says so, sign out, sign in again and repeat.

Without the app: by email

Write to info@visicatch.com from the account's address, with the subject "Account deletion". You do not need to still have the phone or the app. Deletion is completed within 30 days.

What is deleted

• The account (email, name, sign-in method).
• The connected channels (YouTube, Twitch, Facebook): the permissions are revoked with the platform and the connection data is deleted from our servers.
• The record of consent to age and terms.
• Any data and videos saved in the cloud archive, if active.

What remains

• Matches, teams, stats and videos saved on the phone: they stay on the phone and are deleted from the phone itself.
• Live streams already broadcast on YouTube, Twitch or Facebook: they belong to the user's channel and are managed from there.
• The data the law requires us to keep (for example tax data).

Revoking the connection without deleting the account

• From the app: Settings → Platforms, next to the channel, Disconnect.
• From Facebook: Settings → Business integrations, remove Visicatch.
• From Google: Google Account → Security → Third-party apps, remove Visicatch.
• From Twitch: Settings → Connections, remove Visicatch.

Other rights over personal data (access, rectification, portability, objection) are described in the privacy policy.